👆About Crezco

We are a technology driven payments company whose mission is to makes global payments easy for SMEs. We are the first account-to-account (open banking) payment provider to target SMEs and handle cross-border payments. Our product handles both domestic and international payments, accounts receivable and accounts payable, and can be delivered directly or via our API. There is no glass ceiling on how far Crezco can grow.

For now we are Seed/Series-A stage start-up at the beginning of our journey. We're growing at an incredible pace, with many happy customers, but there's plenty left to do and we need great people to join our journey and help us achieve our goals.

👇About the role

We’re looking for a passionate Customer Support Associate to join our team. You’ll play the key role in helping our customers have a great experience with Crezco, you’re the link between our customers and teams, helping our product teams identify areas for improvement.

We reward independence and initiative. We trust each other to get the job done, all employees have access to flexible working. You will have the opportunity to make an impact with small businesses all around the world. Additionally, you can help us build our customer support team and help direct Crezco’s future.

This is a great opportunity for you if you:

1. 🌱 want to grow into a CS role (We have awesome onboarding and progression plans)
2. 💰 Are motivated by hitting targets and the return it brings you.
3. 💥 want to have a measurable impact on a small, growing software business (We have doubled in size in 5 months).

Responsibilities include:

• Helping customers have the best experience possible with our product working across email, phone and chat.
• Track customer satisfaction and query response times, showing consistently high scores in both, as well as driving self-serve with one-touch resolution
• Focusing on outcomes is one of our core values at Crezco, you’ll have the freedom to use a range of methods to resolve customer issues.
• Grow through mentoring and working with other teams, developing your skills and figuring out how to have an impact on our customers.
• Work autonomously – at Crezco we all want to build the next best payment product. We can only do so if every team member takes their own initiative.
• Staggered Shifts will be required.

Background requirements:

• 1+ years experience in a similar role, ideally within a tech or fintech company

Supportive requirements:

• Degree qualified in a relevant discipline or have equivalent experience